TNG Connex VoIP Solutions
Who/What is TNG Connex
TNG Connex is a division of The Tel-Net Group, Inc. While TNG focuses on all aspects of Telecommunication and Infrastructure systems, we focus on the business telephone needs of our customers. All customers are treated with the highest service standards, and our systems are designed to fit the customer's needs not a cookie cutter solution. Let us know what your needs are and one of our team members will evaluate all of your telephony needs to design the best performing solution to fit your budget.
Products and Services
Hosted PBX and VoIP
You want a reliable, high-quality phone system that simply works. And so you can focus on your business, and not your communications platform, with TNG Connex, our system adapts and adjusts to your needs and seamlessly works the way you do. Whether you have five (5) or fifty (50) employees, we have a solution that meets your needs.
- Easy to use and manage
- Full PBX capabilities utilizing easy interface
- Eliminate costs of a traditional phone closet
- Low monthly phone bills (including VoIP services)
- Future-proof your phone systems
SIP Trunking
We offer SIP Trunking (connecting your premise based phone system via an always-on broadband connection) solutions for any sized-business—whether you’re a small business looking for the flexibility and cost savings of VoIP or a mid-sized business looking for business continuity, disaster recovery, and unlimited or metered calling plans. We help you save up to 40% over traditional telephone line services.
Unified Communications
Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.
- Cloud Communications: Virtually limitless configuration possibilities to configure how you setup your hosted PBX and VoIP solution to make and take calls.
- Operator Console: Helps enable your small to mid-sized business to maintain complete visibility and transparency across the enterprise, and use view extension presence, click to dial, manage call control, monitor and manage call center features (queues, Agents, callers), manage conference bridges, and much more—all through a standard web interface.
- Scalability: With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
- Disaster Recovery: Your business can rest easy in a local service emergency with the use of hosted UC, where your data can be backed-up, managed, and ready for rapid recovery.
Virtual Auto Attendant & Mobile VoIP
Have a mobile workforce? Use auto attendants, cloud extensions and mailboxes to stay connected with your customers and employees—with all the features of a high end phone system. It’s easy to use and manage, without the cost of a tradition PBX solution. Best of all, you can seamlessly connect mobile and home workers with current or future office locations. It’s all the same cloud communications framework, so you can scale up as needed, and connect based on your specific business requirements.
API Integration
Do you utilize applications like Microsoft Outlook, Salesforce.com, or a 3rd party web application? We’ve created several very useful plugins and applications to help you with key features like click-to-dial, screen pops, call logging, and presence. The Operator console leverages our API, and delivers all this and live visibility into your account for call control, call parking, visual voicemails and other third-party applications. Additional API features and integrations are also on their way.
Portal Management for All Service
TNG Connex provides the ability for all of our customers to control as much or as little on their hosted VoIP service. By utilizing customer tailored web based portal access users can manage their call flows, voicemail settings, prompts/greetings, and much more right from their laptop or PC.
Features and Benefits
Configuration Flexibility
Our reliable, feature-rich hosted phone services with TNG Connex adjust as you need them to. We make it easy for our customers to deploy the communication apps and solutions that your business needs, creating an in-office experience right at your fingertips, wherever you are on whichever device you choose. Commonly used features include: full call center capabilities, listen live, find me follow me and more
Mobility Mastered
Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features—from cloud extensions, find-me follow-me, group and simultaneous ring, to voicemail to email, and much more. All designed to help you conduct business anywhere through any device.
Business Continuity
Virtually eliminate business downtime should your local area network (LAN) or wide area network (WAN) communications network go down. Your communications solution is still running in our cloud environment, so your customers, vendors, and employee calls can keep flowing. A good disaster recovery plan will help your business in good times and bad. With our solution, a good business continuity plan is extremely cost effective, and readily available based on your individual business needs.
Supportive Staff
We’re here to support your business at every level with our always-available, skilled and professional support team. We’ll help you with your specific needs and concerns, while giving you personalized customer support you won’t find anywhere else.
Customer Tested
Our products and services are customer tested, and approved—we’ve enabled countless businesses to improve their communication channels easily, and effectively, to transform their business into a competitive powerhouse. With a full range of front and back-office features, you can rest easy knowing your business is taken care of, now and for the future.
" I have worked with TNG for many years. I find them to be reliable, flexible, affordable, and good people from top to bottom. They have been with me as my career has changed and provided low-voltage cabling, fiber, security/door access control, CCTV, and augmented staff. We had choices for voice solutions from larger vendors to other small vendors. The TNGConnex solution is competitively priced and I trusted TNG would do right by me and my organization." - Doug Mosier, Maryland Transit Partners c/o AECOM
TNG Connex’s Mobile App Benefits
The Mobile Workforce is Growing
In fact, industry specialists predict that the U.S. mobile worker population will increase from 96.2 million in 2015 to 105.4 million in 2020. Maintain your competitive edge for your organization by adopting the latest technology for your business and consider the following reasons why utilizing a mobile app is a no-brainer.
Never Miss an Important Business Call
Clients and work associates can easily reach busy employees anytime through one business number that will automatically ring their mobile app. Eliminating the necessity to track down employees on multiple numbers, TNG Connex improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce. Gain the latest communication tools for your staff to never miss a business opportunity.
Leverage an Investment You’ve Already Made
If you’ve already invested in a phone system for your business, why not extend all the benefits you’ve already gained by making the same features available through your mobile phone? Do I even need a desktop phone, not with a mobile app?
Not only can employees make and receive calls placed to their corporate phone number via their mobile device, they can leverage important communication features, such as:
- One click to join conference calls
- Extension dialing to co-workers
- Corporate and personal phone directories
at your fingertips - Access to company international distance
and dialing plan - Management of what device rings when someone
calls their business number - Listen to and manage voicemail
- View recent calls
- Manage virtual attendant settings
Display their FAQs
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
Stay Ahead of the Competition
TNG Connex supports the virtual business office, enabling employees to connect seamlessly anywhere they need to conduct business.
Protect Your Business
Calls are directed right to an employee’s smartphone without revealing any of their personal information. This helps ensure that business calls continue to be routed to your company versus an individual that may end up leaving to work for someone else (i.e. the dreaded competitor!). TNG Connex also makes it easier and more flexible for “bring your own device” (BYOD) work environments.
Never use your cell number for business again!
- One Number
- One Voicemail
- One Call Back Location
- Dropping in on your Network is a snap